About WideOrbit:
WideOrbit is the leading provider of advertising management software for large Media companies. WideOrbit’s comprehensive product line helps clients manage the entire workflow of advertising sales, from placement and optimization through to invoicing across multiple media, including broadcast television and radio, media networks, digital and mobile. More than 2,600 stations and networks around the globe operate on our core Traffic software, and more than 3,200 radio stations are powered by our radio automation platforms. Major media companies (ABC, CBS, NBC, CW, FOX) use WideOrbit software to deliver nearly 4 billion ad impressions per day and manage more than $24 billion in annual advertising revenue. WideOrbit is a fast growing, profitable company that is funded by world class Venture Capital firms, Khosla Ventures, Mayfield Fund, Hearst Ventures and Greycroft Partners.

Job Description:
WideOrbit is looking for a motivated and experienced support specialist for our WO Traffic software. The WO Traffic Support Specialist must have a proven track-record in traffic for the broadcast industry, possess excellent communication skills, and be eager to learn and grow with a fast-paced team.

Here’s what you’ll be doing:
•Help users with how-to questions regarding use of WO Traffic.
•Identify and document software defects and requests for enhancements
•Provide information regarding customer needs to engineering and marketing
•Work with team to develop product support infrastructure
•Perform other tasks as assigned

Here’s what we’re looking for:
•2+ years of experience in a traffic role in a TV, Radio or cable station is strongly preferred.
•Excellent interpersonal skills, especially over the telephone
•Strong technical aptitude to quickly learn new software.
•Experience using web based applications and comfortable with learning and using new technologies
•The ability to work effectively under pressure in a team environment
•The ability to balance competing tasks in a rapidly changing environment
•Experience with MS Windows, Word, and Excel
•Outstanding problem-solving, follow-up, and organizational skills

Location:
This position will be based in our San Francisco office which is in Levi’s Plaza in San Francisco.

Compensation, Benefits and Perks:
Besides a competitive salary and great work environment, here are some of our additional benefits and perks:
Health insurance, stock options, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, snacks and coffee in the café, and plenty of opportunities to grow!

To Apply:
Please apply online at www.wideorbit.com/careers/

(06-08-14)